Refund policy

Return & Refund Policy – Pionex Fab

At Pionex Fab, we aim to provide high-quality products and a smooth shopping experience. If you are not satisfied with your purchase, you may request a return under the following conditions.

1. Return Eligibility

  • Returns must be requested within 1 day of delivery.

  • The product must be unused, unwashed, and in original condition with all tags and packaging.

  • Products showing signs of use or damage will not be eligible for return.

2. Prepaid Orders (Online Payment)

  • If the order is prepaid, the customer will not need to pay any return shipping charges.

  • Our team will arrange the pickup.

  • After the product is received and inspected, the refund will be processed to the original payment method within 5–7 business days.

3. Cash on Delivery (COD) Orders

  • COD orders are not eligible for refunds to a bank account.
  • For COD orders, customers can choose one of the following options:

Option 1 – Exchange

  • The customer can exchange the product for a different size, colour, or another product from our website.
  • If the new product costs more, the customer pays the price difference.

Option 2 – Store Credit

  • The refund amount will be added to the customer's Pionex Fab wallet/store credit.
  • The customer can use this wallet balance anytime to purchase any product from our website.
  • Wallet balance cannot be withdrawn or transferred to a bank account.
  • The returned product must be unused, unwashed, and in its original packaging with all tags attached.
  • Return/exchange requests must be raised within [1] days of delivery.

4. Refund Processing Time

  • Once the returned product is received and verified, refunds(Only Prepaid Order) or wallet credits will be processed within 5–7 business days.

5. Non-Returnable Items

  • Items purchased during clearance sales, special offers, or promotional campaigns may not be eligible for return.

6. Return Request
To initiate a return, please contact us:

Email: support@pionexfab.in
Phone / WhatsApp: +91 97235 11161
Website: https://pionexfab.in

Our support team will assist you with the return process.